FAQ

Children must be aged between 5 and 18 at the time of application. A child is eligible to apply on the day they turn 5 and until the day before they turn 19.

No. If you are 18 at the time of application, you can enter your own details on both pages of the application form.

Children who are in Out of Home Care or listed on a migrant visa, and are not listed on an eligible card, can apply for a voucher by contacting:

tickettoplay@active.tas.gov.au or 1800 252 476.

All other children must be listed on a Health Care or Pensioner Concession Card to be eligible to apply.

Yes. You can apply for vouchers for more than one child in one application form. Each child must be listed on a Health Care or Pensioner Concession Card and their own unique Customer Reference Number (CRN) must be used in the application.

Two vouchers worth up to $100 each are available for each participant in the 2023-24 financial year.

You can access the internet for free at your local library and even book a time for a library volunteer to help you.

Your chosen activity provider may be able to help you to apply online.

Some community organisations such as the Salvation Army may be able to help you access the internet.

If you still can’t access the internet, please contact us on 1800 252 476.

You can sign up for an email account through free providers including Gmail, Yahoo Mail or Mail.com.

Contact us at tickettoplay@active.tas.gov.au or on 1800 252 476.

Check that you have correctly completed all sections of the application form.

If you are still unable to complete the form, contact us at tickettoplay@active.tas.gov.au or on 1800 252 476.

Contact us at tickettoplay@active.tas.gov.au or on 1800 252 476.

The vouchers can be used for membership fees with Approved Activity Providers including sporting clubs, Learn to Swim centres, Scouts, Girl Guide, Cadet organisations and dance schools.

• individual equipment items or uniforms
• court fees or match day fees
• gym membership or classes run by a private gym
• travel to and from activities
• programs that run for less than six weeks
• activities that are part of the school curriculum or school-run competitions, including weekend inter-school sport competitions or activities

Clubs must be registered as Approved Activity Providers to redeem vouchers. Contact the club to see if they have considered registering as an activity provider.

Activity providers cannot refund vouchers that have already been redeemed.

You will need to contact the club your child has joined to notify them. If the voucher has not been redeemed, you may use it at another Approved Activity Provider.

No. Vouchers are single use only. Any remaining amount is not redeemable for cash and cannot be used towards membership at another activity provider.

No. You must use vouchers at the time of registration.

Contact us at tickettoplay@active.tas.gov.au or 1800 252 476 for help.